Return and Refund Policy
1. Overview
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a 7-day return policy to ensure you have ample time to review your purchase.
2. Return Policy
To be eligible for a return, please ensure the following:
– The product must be unused and in the same condition as when you received it.
– All original tags and labels must still be attached to the product.
– The return request must be initiated within 7 days from the date of delivery.
3. How to Initiate a Return
To start a return, please follow these steps:
1. Contact our Customer Service team at [Customer Service Email- ydvbusiness1999@gmail.com] or [Customer Service Phone Number – 8979941962] within 7 days of receiving your order.
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. Our team will provide you with a Return Authorization Number and instructions for returning the product.
4. Return Shipping
You are responsible for the cost of return shipping unless the product was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
6. Non-Returnable Items
Please note that certain items are not eligible for return, including but not limited to:
– Products that have been used, opened, or damaged.
– Products with missing or removed tags and labels.
– Sale items or promotional products, unless specified otherwise.
7. Exchanges
At this time, we do not offer exchanges. If you would like a different product, please return the original item and place a new order.
8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and replacement or a full refund at no additional cost to you.
9. Contact Us
If you have any questions or need assistance with your return, please reach out to our Customer Service team:
– Email: ydvbusiness1999@gmail.com
– Phone: 8979941962
10. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
Thank you for shopping with us! We appreciate your business and strive to ensure a pleasant shopping experience.